![]() This cookie is set by GDPR Cookie Consent plugin. ![]() The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. Delete all the folders.ĭon’t forget that if you delete all the folders, each and every user will have to sign in again. You’ll see one or many folders (defends on how many users logged in to their account on the computer).Go to “C:\Users\user\AppData\ Roaming \Microsoft\Crypto\RSA.I actually just did all 3 steps at once versus doing each one at a time and it worked great for me.Īs part of clearing Lync’s (or Skype’s) cache, we also need to delete the RSA (encryption key). Open the registry editor (Start R -> type regedit -> Enter), go to “HKEY_CURRENT_USER\Software\Microsoft\office\15.0\Lync (or Skype)” and delete the specific user’s expandable sip profile folder (the one that contains the user’s email address to sign in to Lync (or Skype)):.Go to “C:\Users\Username\Appdata\Local\Microsoft\Office\15.0\Lync (or Skype)\ Tracing\” and Delete All files.Go to “C:\Users\Username\Appdata\Local\Microsoft\Office\15.0\Lync (or Skype)\” and delete the specific user’s sip (Session Initiation Protocol) folder.Then – type in the login details and password again and try to log in. Open Lync/Skype login window, and click on “delete my sign-in info”. If one doesn’t work for you – keep going and try the next one. Uninstalling and reinstalling Office 365 software is not going to help you. If the problem continues, please contact your support team”. ![]() “Cant sign in to Lync – There was a problem acquiring a personal certificate required to sign in. Lync/Skype Error message when signing in:
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